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Home>Order Policy / Terms and Conditions
 
Platinum Stages Order Policy

We do not store our customer's financial details.

You may return your Platinum Stage products for any reason within 7 days of receiving it for a refund of the purchase price less a 10% restocking fee. European orders have 14 days to ensure we are notified of the return.   

All returned items must be unused and in original condition.  

Platinum Stages UK reserves the right to cancel orders for any reason and at any time. 

We do not guarantee a shipping time on any order, but will endeavour to ship orders as quickly as stock levels/manufacturing times permit. 

Platinum Stages UK is not responsible for any consequential losses due to non-shipment or damaged packages; however we will replace any parts we deem as damaged at our expense.   

Items exempt from the above return policy (unless deemed as faulty by Platinum Stages UK) are: 

Any products that have been made custom to your specification e.g. custom inserts, custom pole length or custom polishing or finish. 

No Returns will be accepted unless previously authorised by Platinum Stages UK.

All items wishing to be returned must be back in Platinum Stages UKs possession prior to any refunds are to be authorised.

To get an RA# please email info@platinumstages.co.uk

 

Shipping Charges

If an order is returned to Platinum Stages UK within the 7 or 14 days returns period as outlined previously, for any reason other than the product being agreed as faulty by Platinum Stages UK. The customer is to incur the return postage costs.

Platinum Stages UK will not suffer the return postage costs for any returned items that were sold as part of a business to business transaction within the UK, EU or worldwide. This includes items deemed as faulty or not fit for purpose.

 

Consistency of brass polished finish

Brass metals used in the manufacturing of the Platinum Stages poles may arrive with slight imperfection or markings. This is due to the nature of the alloy genuine brass. Markings on the pole are not a sufficient reason to return the item(s) as a defective product under the sale of goods act. Any returns for these reasons will be subject to a 10% restocking fee as outlined in our terms and conditions and no refunds for shipping charges will be accountable for by Platinum Stages UK.


1 Year Limited Warranty

Your platinum stage is warranted against manufacturer defects (not including normal wear and tear as well as consistency of polished finish for all of our products) for a period of 1 year and defective parts may be returned for replacement of the same part only. Platinum Stages UK is not responsible for incidental or consequential damages resulting from the use or misuse of any of our products.  

Platinum Stages UK is not responsible for misuse or abuse by the purchaser and will not replace parts nor be responsible for any liability attributable to the use or misuse of the product.

For further information about Platinum Stages UK or its return policy you may call +44 (0) 800-520-0454