We do not store our customer's financial details.
You may
return your Platinum Stage products for any reason within 7 days of receiving
it for a refund of the purchase price less a 10% restocking fee. European
orders have 14 days to ensure we are notified of the return.
All
returned items must be unused and in original condition.
Platinum
Stages UK reserves the right to cancel orders for any reason and at any
time.
We do
not guarantee a shipping time on any order, but will endeavour to
ship orders as quickly as stock levels/manufacturing times permit.
Platinum
Stages UK is not responsible for any consequential losses due to non-shipment
or damaged packages; however we will replace any parts we deem as damaged at
our expense.
Items
exempt from the above return policy (unless deemed as faulty by Platinum
Stages UK) are:
Any
products that have been made custom to your specification e.g. custom
inserts, custom pole length or custom polishing or finish.
No
Returns will be accepted unless previously authorised by Platinum Stages UK.
All
items wishing to be returned must be back in Platinum Stages UK’s possession
prior to any refunds are to be authorised.
To get
an RA# please email info@platinumstages.co.uk
Shipping
Charges
If an
order is returned to Platinum Stages UK within the 7 or 14 days returns
period as outlined previously, for any reason other than the product being
agreed as faulty by Platinum Stages UK. The customer is to incur the return
postage costs.
Platinum
Stages UK will not suffer the return postage costs for any returned items that
were sold as part of a business to business transaction within the UK, EU or
worldwide. This includes items deemed as faulty or not fit for purpose.
Consistency
of brass polished finish
Brass
metals used in the manufacturing of the Platinum Stages poles may arrive with
slight imperfection or markings. This is due to the nature of the alloy genuine brass.
Markings on the pole are not a sufficient reason to return the item(s) as a
defective product under the sale of goods act. Any returns for these reasons
will be subject to a 10% restocking fee as outlined in our terms and conditions
and no refunds for shipping charges will be accountable for by
Platinum Stages UK.
1 Year
Limited Warranty
Your
platinum stage is warranted against manufacturer defects (not including
normal wear and tear as well as consistency of polished finish for all of our
products) for a period of 1 year and defective parts may be returned for
replacement of the same part only. Platinum Stages UK is not responsible for
incidental or consequential damages resulting from the use or misuse of any
of our products.
Platinum
Stages UK is not responsible for misuse or abuse by the purchaser and will
not replace parts nor be responsible for any liability attributable to the
use or misuse of the product.
For
further information about Platinum Stages UK or its return policy you may
call +44 (0) 800-520-0454
